Privacy policy

This Privacy Policy describes how Zlumbers collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Title

Last updated: August 2025

1. Contact

2. Collecting Personal Information

3. Sharing Personal Information

4. Behavioural Advertising

5. How We Use Your Information

6. Data Retention

7. Your Rights

8. Cookies

9. Do Not Track

10. Changes

11. Complaints

1. contact

If you have any questions about this Privacy Policy, would like more information about how we handle your data, or wish to make a complaint, please contact us at:

đź“§ hello@zlumbers.com

2. collecting personal information

When you visit our website, we collect certain information about your device, how you interact with our site, and information needed to process your orders.

We may also collect additional information if you contact us for customer support.

In this policy, “Personal Information” means any information that can identify you as an individual.

Device Information

What we collect:

Web browser version

IP address

Time zone

Cookie data

Pages and products viewed

Search terms and site interactions

Why we collect it:

To ensure the website loads correctly

To improve your experience

To analyse how our website is used

How it’s collected:
Automatically via cookies, log files, and similar technologies

Order Information

What we collect:

Name

Billing and shipping address

Payment details (processed securely)

Email address

Phone number

Why we collect it:

To process and deliver your order

To communicate with you

To detect and prevent fraud

To provide relevant updates or offers (if you’ve opted in)

Customer Support Information

We collect information you provide when contacting us so we can assist you.

3. sharing personal information

We only share your information where necessary to operate our business, including:

Shopify (our eCommerce platform)

Payment providers

Shipping providers

Analytics and advertising partners

You can read Shopify’s privacy policy here:
https://www.shopify.com/legal/privacy

We may also share your information where required by law.

4. behavioural advertising

We may use your information to show you relevant ads and content.

This may include:

Google Analytics

Meta (Facebook/Instagram) advertising

Shopify Audiences

You can opt out here:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads

Bing: https://advertise.bingads.microsoft.com

5. how we use your information

We use your personal information to:

Process and fulfil your orders

Provide customer support

Improve our website and services

Send updates, promotions, and offers (if you’ve opted in)

6. date retention

We keep your information for our records unless you request it to be deleted, or as required by law.

7. your rights

Under Australian privacy laws, you have the right to:

Request access to your personal information

Request corrections if your information is inaccurate

Make a complaint about how your information is handled

To exercise these rights, contact us at hello@zlumbers.com

8. cookies

We use cookies to improve your experience on our website.

Cookies help us:

Remember your preferences

Understand how you use our site

Improve functionality and performance

You can manage cookies through your browser settings.

9. do not track

We currently do not respond to “Do Not Track” browser signals.

10. changes

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

11. complaints

If you have a concern about how we handle your personal information, please contact us first.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au