1. Returns & Change of Mind
We want you to feel confident shopping with Zlumbers. If your order doesn’t meet your expectations, you may return your item(s) within 14 days of receiving them.
To be eligible for a return, items must be:
Unworn, unwashed, and unused
In original condition
With all tags attached
In original packaging
Once your return is received and inspected, a refund will be processed as soon as reasonably practicable after inspection, excluding original shipping and return postage costs.
For hygiene reasons, washed or worn sleepwear cannot be returned for change-of-mind purchases.
This does not apply to items that are faulty, damaged, or not as described.
2. Exchanges (Including Size Exchanges)
We know finding the perfect fit may take a try or two.
Exchanges can be requested within 14 days of receipt
Items must meet the return conditions above
Return postage for the original item is the customer’s responsibility
Zlumbers covers the cost of shipping the exchanged item back to you
Exchanges are subject to availability
Sale or special-offer items are not eligible for exchange unless faulty
3. Faults, Warranty & Complaints
While we hope every Zlumbers item arrives perfectly, sometimes mistakes or manufacturing faults can happen.
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at hello@zlumbers.com and we’ll make it right.
Once we receive and assess the returned item, a replacement or refund will be processed as soon as reasonably practicable after inspection.
Where a refund is provided due to a faulty or incorrect item, original shipping costs will also be refunded.
Care & Warranty Exclusions
To protect the performance and lifespan of your Zlumbers sleepwear, care instructions must be followed carefully.
- Use a delicate cycle when washing or drying.
- Do not exceed 40°C water or drying temperatures.
- Excessive heat may compromise waterproof materials, bonding, and taped seam adhesives.
- Damage caused by washing or drying above recommended temperatures, harsh cycles, or failure to follow care instructions is considered misuse and is not covered under warranty.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
4. Returns & Shipping Responsibility
When returning items for a refund, exchange, or complaint:
You are responsible for the item until it reaches us.
We recommend using tracked postage and keeping your tracking details.
We are not responsible for items lost or damaged during return transit where a tracked shipping method has not been used.
Need Help?
If you have any questions about shipping, returns, exchanges, or faults, please contact our customer care team at hello@zlumbers.com.
We’re here to help and want every family to have the best possible experience with Zlumbers 💛
